Shipping policy

At New Heera Auto, we want your next car upgrade to arrive smoothly and with clear information at every step.

Delivery in 1–3 working days

Our estimated delivery time is 1–3 working days after order confirmation for in-stock products in courier-served areas of Pakistan. Working days exclude Sundays and public holidays. This is an estimate, not a guaranteed delivery date; remote locations, courier disruptions, severe weather or busy periods may take longer. If your order needs additional time, our team will help you with an update.

Order confirmation and delivery details

Please provide your complete address, city and an active phone number at checkout. We may contact you to confirm your order or vehicle fitment. If we need clarification, delivery timing starts once those details are confirmed.

Delivery charges and payment

Applicable delivery charges are shown at checkout before you place your order. Cash on Delivery is available where offered at checkout. The total amount payable is the amount shown in your order confirmation.

Track your order

For dispatch or tracking assistance, message us on WhatsApp at +92 300 4866126 with your order number. We will help you check the latest available courier update.

Changes, cancellations and missed deliveries

Need to change an address or cancel an order? Contact us as soon as possible. Cancellations are free before dispatch. After dispatch, address changes depend on the courier, and our returns policy applies. If a delivery attempt is missed, contact us so we can help arrange the next step. Any additional redelivery charge will be explained before you agree to it.

We are here to help

If an order arrives damaged, incomplete or different from what you ordered, please contact us promptly. See our Returns & Refunds Policy for help with a replacement, exchange or refund.