Help

Help & FAQ

Find answers to the most common questions about ordering, delivery, and returns at New Heera Auto.

Ordering

How do I place an order?

Simply browse our products, add items to your cart, and check out. We accept Cash on Delivery (COD) across all of Pakistan — no advance payment needed.

Can I order by WhatsApp?

Yes! You can WhatsApp us at 0300-4866126 and place your order directly with us.

Delivery

How long does delivery take?

  • Lahore: 1–2 working days
  • Rest of Pakistan: 3–5 working days

Do you deliver across Pakistan?

Yes, we ship to all cities and towns across Pakistan with Cash on Delivery available everywhere.

How do I track my order?

Once your order is dispatched, we will send tracking details via WhatsApp or SMS.

Products

How do I know which part fits my car?

Check the product title for your car model. Still unsure? WhatsApp us with your car model and year and we will guide you.

Are your products genuine quality?

Yes. Every product listed on New Heera Auto is verified for quality before it is stocked. We carry only parts we trust.

Returns & Exchanges

What if I receive a wrong or defective item?

Contact us within 7 days of receiving your order. We will arrange an exchange or refund at no cost to you.

How do I contact you for a return?

WhatsApp us at 0300-4866126 or visit our Contact page.

Still Need Help?

We are always happy to assist. Reach out to us directly: